Damaged & Disputed Item Process
We sell items as-is. Unfortunately, breakage do happen. Thus, we have a policy in places so that we can be reasonably compensate for the loss of broken items.
1. You MUST EMAIL (firstname.lastname@example.org) the picture of the damaged item and/or other inquiries. If the picture does not show any damages, we can not send any replacements. Please include the item number and invoice number. We never delete any emails and we can always look up your email by your email address.
2. All emails must be received within one week of delivery. There will be no exception.
3. All replacement item will be sent with YOUR NEXT ORDER, NO EXCEPTIONS PLEASE. You must state that you have "credit from previous order" in COMMENT BOX during check-out process. Without this comment, your replacement will not be sent as we do not know whether you have any pending credit or not.
4. No returns and exchanges are accepted.
5. Déjà Vu wholesale will not be liable in the event that the defect has been fully or partially caused by any improper and careless handling of the purchaser.