Shipping & Handling
1. Shipping cost is calculated based on actual weight and number of boxes. In order to serve our customers better, we will always try to ship your order in one box. We strictly follow UPS guidelines & standards for shipping charges.
* FREE SHIPPING WITH ORDERS OVER $500 (Excludes Next day, 2-day, 3-day Select, Hawaii, Alaska & COD payments type.
2. SHIPPING CHARGE IS OVER-ESTIMATED IN OUR SYSTEM. PLEASE BE INFORMED THAT WE ALWAYS REDUCE SHIPPING CHARGES BASED ON THE ACTUAL WEIGHT OF THE BOX, STRICTLY FOLLOWING THE UPS/FEDEX GUIDELINES. WE DO NOT MAKE ANY MONEY ON SHIPPING.
3. Typically it takes 3-5 business days to process your order. We only ship Monday through Friday, please note we do not ship on Saturday and Sunday!! Keep in mind, shipping time frame varies depending on what state your order is being shipped to. Refer to FedEx.com or UPS.com state chart.
4. All packages will be safely packaged for shipping. Our staff is trained to handle all products with utmost care possible. Glassware will be double checked and given extra protection with bubble-wrap before going out for final delivery.
5. All shipping charges are non-refundable.
6. Please report all damages (if any) to Déjà Vu wholesale within 1 week of delivery date via email. After a one-week period, the damage report will not be accepted.
7. Please be informed that all persons signing for packages must be over the age of 18.
8. If you're placing an order by credit card, you credit card will not be charged until we ship your item.
9. Shipping cost is calculated based on actual weight and number of boxes. In order to serve our customers better, we will always try to ship your order in one box. We strictly follow UPS guidelines & standards for shipping charges.